MANAGEMENT SKILL DEVELOPMENT

Rationale:
This course will focus on the essential elements of management, providing supervisors and first line managers with the core knowledge and skills needed to execute their roles and responsibilities as new managers.
Learning Outcomes:
At the end of this course, delegates will be able to:
•    Develop the ability to motivate yourself and your team to achieve results
•    Apply necessary communication skills in interacting with team members and senior managers
•    Develop and apply leadership skills to solve problems and lead teams
Training Content:
•    Introduction to management- effective management, leadership styles: Management versus Leadership
•    Managing People: Building a successful team; structuring team objectives and setting targets; team roles and responsibilities; motivating your team; Appraisals and performance reviews; resolving conflicts
•    Achieving Results: Creative thinking and brainstorming; Problem solving; analyzing and evaluating problems; Making decisions
•    Communication: interpersonal skills; presentation techniques and styles
Target Audience:
This course is ideal for new managers, current supervisors and prospective managers interested in developing strong management knowledge and skills.
Methodology:
Lectures, Discussions, Role play, case studies and practical exercises. Audio–visual aids such as multi-media and films will be used to reinforce learning. Experience will also be shared.

Rationale:
The main focus of the course will be to give delegates a hands-on experience in using various forms of information technology to enhance their managerial skills.
Learning Outcomes:
At the end of the course, delegates will be able to:
•    Apply basic concepts of information technology
•    Apply computing skills in management strategies and planning
•    Use the computer to manage files, explore windows and address issues of best practice
Training Content:
•    Using the computer to manage files; exploring windows and addressing issues of best
•    Word processing: learn skills to create documents, letters, reports, mail mergers and managing tasks and activities
•    Spreadsheets and database skills needed to electronically chart raw data, graphs and prepare tables for reporting
•    Presentations: create presentations for printing and slide shows; understanding requirements of a good presentation
•    Effective managerial skills in computing
•    Information and communication, researching through the internet, use of search engines
•    Using email systems
Target Audience:
This course is prepared for managers who have no prior knowledge of IT or computer skills; who desire to effectively utilize their managerial skills and experience by updating their knowledge in computing and Information Technology.
Methodology:
Lectures, Discussions, Role play, case studies and practical exercises. Audio–visual aids such as multi-media and films will be used to reinforce learning. Experience will also be shared.

Rationale:
Industrial strike actions, wars and natural disasters are just a few of the situations that could cripple the functions of a government or large businesses and organizations. Delegates will learn how and when to invoke a crisis management plan and what immediate actions should be taken to ensure an effective recovery in event of a crisis.
Learning Outcomes:
•    Develop a crisis management plan based on best practice tools and techniques
•    Identify the composition and function of a crisis team
•    Create and test a crisis management plan for your organization
•    Prepare your organization to deal with a crisis effectively
•    Communicate information effectively to your partners, stakeholders and staff
Training Content:
•    Definition and nature of crisis
•    The impact of crisis on government and organizations
•    Preparing structures to limit the impact of crisis
•    How to spot the warning signs
•    Concepts of tactical and strategic scene management
•    Leading a team through the decision making process
•    Creating an effective crisis management team
•    Create, test and implement a crisis plan for your organization
•    Evaluating the structure and flow of information during a crisis
•    Impact of the media and propaganda during a crisis
•    Field visits and study tours
Target Audience:
This course is beneficial for those who are required to manage or lead a team of skilled staff, from different disciplines, in the response to and recover from a major civil or organizational emergency.
Methodology:
Lectures, Discussions, Role play, case studies and practical exercises. Audio–visual aids such as multi-media and films will be used to reinforce learning. Experience will also be shared.

Rationale:
Facilities management is an important business function that has a substantial contribution to the effective operation and administration of a business and adequate management of its estate and facilities. This course expounds on the concept of facilities management.
Learning Outcomes:
•    Gain a better understanding of facilities management as crucial business function
•    Engage and significantly contribute to a facility planning process
•    Initiate and implement an adequate maintenance culture and secure continuity
•    Apply health and safety measures to meet standards
•    Formulate and implement a plan in response to a crisis
Training Content:
•    An overview and introduction to facilities management
•    Organizational and HR issues
•    The facility planning process
•    Synchronizing corporate and operational plans
•    Contracts, suppliers and tenders
•    Health and safety
•    Maintenance management
•    Relocation and move management
•    Space management and furnishing standards
•    Risk management
•    Crisis management
•    Real estate considerations

Rationale:
The only constant factor that every organization faces is change, irrespective of how large, big or dynamic the organization is. How this change is managed determines how successful the organization will be. This course is designed to identify the roles and functions of leadership in effecting and managing change within organizations and how this can be effectively and efficiently carried out.
Learning Outcomes:
At the end of this course, delegates will be able to:
•    Be systematic and methodical in their attempt to achieving change
•    Plan the key stages of a change process, using appropriate tools
•    Determine priorities within an integrated programme of actions
•    Engage others to build their commitment to the required change
•    Tract progress, measure and communicate results

Training Content:
•    Leadership and change
•    The critical role of leadership throughout the change cycle
•    Initiating teamwork in a changing environment and identifying management responsibilities
•    Creating opportunities for change and dealing with emerging opportunities
•    Understanding the nature and dynamics of change, different types of change, managing through uncertainty, planned versus emergent change
•    The effect of competitive pressures, strategic choices, technology changes: framing the issue
•    Organizational culture: understanding your internal process
•    Communication the need for change, managing resistance to change
•    Tools and techniques for managing and implementing change
•    Planning the change, implementation, monitoring and review
•    Performance management: sustaining and reviewing performance
•    Stakeholder analysis: mapping the supporters and potential blockers
•    Communications plan: how to engage the stakeholders
•    Planning and project management techniques: how to manage the transition
•    Change progress review: reporting and tracking progress
•    Post implementation review: for continuous implementation
Target Audience:
Officers on grade level 10 and above
Methodology:
Lectures, Discussions, Role play, case studies and practical exercises. Audio–visual aids such as multi-media and films will be used to reinforce learning. Experience will also be shared.

Rationale:
This curse is designed to provide senior secretaries, personal advisors and administrators with the essential skills required to manage and delegate effectively
Learning Outcomes:
At the end of the course, delegates will be able to:
•    Apply the interpersonal and professional skills required by office administrators, personal assistants and advisors
•    Understand the managerial duties, responsibilities and the essential knowledge required to fulfill your role successfully
•    Develop managerial skills and update your knowledge of the latest office technology
•    Understand how to motivate others and achieve your organization’s long-term objectives
•    Anticipate the impact and implication of pressure on executives, and explore ways to implement action plans to remove or reduce the causes
Training Content:
•    Role of the director’s secretary
•    Personal presentation skills
•    Management techniques: A practical guide looking at decision making, problem solving techniques, motivational techniques and effective delegating
•    Influencing and persuading skills, personal effectiveness and time management
•    Effective styles of management
•    Problems relating to change and overcoming barriers
•    Information technology
•    Effective team building
•    Tools and techniques for creative thinking
•    Managing difficult people and resolving conflict
•    Forecasting, establishing objectives, setting and meeting targets
•    Developing individual and group action plan
Target Audience:
This course has been carefully prepared for top-level secretaries, PAs and administrators to company directors and middle managers.
Methodology:
Lectures, Discussions, Role play, case studies and practical exercises. Audio–visual aids such as multi-media and films will be used to reinforce learning. Experience will also be shared.

RATIONALE:
Achieving superior performance in a dynamic environment depends greatly on the quality of human resources available and their ability to work together as a team.  Working together as a team is a somewhat unachievable in many organizations for reasons of interpersonal and intrapersonal conflicts.
This workshop is designed to improve participants knowledge, skills and ability to develop the attitude of cooperation, work together as teams and manage team members for attainment of teams and organizational goals.
LEARNING OUTCOMES:
At the end of the workshop, participants will be able to:
—    build effective work teams;
—    develop team values and enhance commitment to team effort;
—    contribute more positively to the development process of their teams;
—    analyze the performance level of their teams for possible improvement;
—    use leadership skills to control and lead their teams effectively;
—    handle difficulties in the teams; and
—    communicate effectively with team members.
TRAINING CONTENTS:
•       Team Building: Roles and Functions
•    Group Dynamics
•    Stages of Team Development and Improvement
•    Characteristics of Effective Teams
•    Team Leading and Maintenance
•    Communication and Interpersonal Relations in Teams
•    Problem Solving/Decision Making in Teams
•    Handling Team Conflicts
•    The Individual and Personality Traits
•    Coaching and Counseling
•    Attitude Change for effective  service delivery
•    Presentation and Reporting using MS – Powerpoint
METHODOLOGY:
This will be mainly experiential learning.  Instructional techniques such as lecture method, role plays, case studies, demonstrations, facilitator-led discussions and practical exercises will be used to reinforce learning.  Audio visual aids will be used to support the learning experience.

TARGET AUDIENCE
This programme is for senior managers and officers in both the public and private sector.

Rationale:
The growing sophistication of Nigeria’s Socio-economic environment has made pre-retirement planning a key issue in corporate responsibility.  There are opportunities as well as difficulties after the retirement of an average Nigerian worker depending on how one has planned or failed to plan for it.
It therefore becomes a challenge for an organization to put in place a framework whereby its staff can acquire multiple skills which they can put to use after retirement so that they can be useful to themselves and the society at large.  This will go a long way in guaranteeing their employees a fulfilled life at work in retirement.
This workshop is therefore designed to expose participants to various business venture opportunities as well as equip them with relevant skills needed for running successful business undertaking.
Learning Outcomes:
At the end of the workshop, participants will be able to:
–    identify post-retirement options and opportunities;
–    generate business ideas;
–    prepare personal financial plans;
–    choose a business venture;
–    acquire ICT skills in business application;
–    prepare a business plan; and
–    develop time and health management skills in retirement

Training Content:

• Perspectives on Retirement
• Understanding Self, Self Development and Visioning
• Achievement Motivation Training
• Appraisal of Nigeria’s Business Environment
• ICT Skills in Entrepreneurship Development
• Personal Financial Planning
• Developing a Retirement Budget
• Accounting/ Basic Record Keeping for Small-Scale Business
• Relationship Building and Networking
• Ventures Idea Generation and Selection
• Business Plan/Feasibility Study
• Practical Session (Business Plan/Preparation)
• Time and Stress Management
• Field Visit to Skills Acquisition Centres
• Experience Sharing with Practicing Industrialists

Methodology:
This will be mainly experiential learning.  Instructional techniques such as lecture method, role plays, case studies, demonstrations, facilitator-led discussions and practical exercises will be used to reinforce learning.  Audio visual aids will be used to support the learning experience.
Target Audience:
The workshop is designed for all categories of managers and officers preparing for retirement in both the public and private sector.

Rationale:
As a new manager you are confronted with a job where the primary focus has changed from doing things personally to getting things done through others. The skills you have developed up to now may differ greatly from those you need to manage and motivate others.
This workshop introduces you to what you need to know to succeed and to make the new managers and supervisors more confident in assuming new responsibilities and facing organizational challenges.
Learning Outcomes:
At the end of the workshop, participants will be able to:

•    develop an appropriate leadership style;
•    motivate their staff;
•    plan and organize staff workload;
•    apply practical time management techniques;
•    delegate with authority;
•    conduct performance appraisals to develop and motivate staff;
•    make decisions confidently; and
•    coach inexperienced subordinates.

Training Content:
The Role of the Manager
•    Identifying the responsibilities of a manager and the skills required
•    Managing the transition to manager
•    Developing a positive self-image and confidence in your role
Planning and Organizing
•    Identifying your core purpose and determining priorities
•    Setting goals and objectives
•    Developing strategies to achieve goals and objectives
•    Achieving organizational objectives through teamwork
Time Management
•    Learning solid techniques for managing your time
•    Identifying time wasters
•    Managing meetings effectively
•    Managing emails efficiently

Delegation and Coaching
•    Understanding the importance of effective delegation
•    Identifying tasks that can be delegated and opportunities for coaching
•    Learning styles – understanding how people learn
•    Developing and practicing your coaching skills

Motivation
•    Recognizing motivational factors and why people work
•    Assessing your motivation and that of your team
•    Identifying practical ways of motivating and encouraging your team

Leadership
•    Understanding the difference between managers and leaders
•    Recognizing styles of leadership
•    Choosing the appropriate leadership style in any given situation

INTERPERSONAL COMMUNICATION
Assertiveness
•    Developing and practicing assertive techniques for handling and resolving difficult situations
•    Identifying sources of power and how to use them effectively
•    Dealing with the matrix organization

Decision Making and Problem Solving
•    Identifying problems/ _ Using a model for decision-making
•    Practicing problem solving techniques e.g. brainstorming and SWOT
•    analysis

Performance Management
•    Developing and practicing giving and receiving feedback
•    Developing your staff communication

Taking Charge of Your Own Development
•    Applying new techniques and skills to your job
•    Developing a personal action plan to implement when you return to work

Who Should Attend:
Any new manager /supervisor that is about to assume a managerial
role or potential manager with little or no formal training and cannot afford to learn by trial and error.
Methodology:
This will be mainly experiential learning. Instructional techniques such as lecture method, role play, case studies, demonstration and facilitator- led discussions and exercises will be used for delivery. Audio visual aids will be available to support the learning experience.

Rationale:
The future is full of opportunities, but it takes strategic thinkers and actors to make the future exciting and productive.  Dynamic and innovative organizations require leaders at all levels that can think strategically, anticipate issues, solve problems, and make decisions based on new and emerging information while keeping the long-term vision in mind.
The ever changing business environment further makes it imperative for managers and individual employees to contribute to the attainment of their organizational vision, and to keep abreast of the trends and developments shaping their world.  Many managers are so focused on delivering today’s business results and preoccupied with the day-to-day tactics that they fail to prepare for the long-term success of their organizations.
Creating value for the organization and the society it serves increasingly involves doing the right thing for the society with speed and efficiency.
To successfully operate in today’s dynamic environment where new developments are taking place at a very fast pace, managers should be developed to become strategic thinkers and be able to adopt best practices as in other leading organizations.
This workshop is designed to enhance manager’s knowledge, skills, capability, and competencies that will make them become strategic thinkers for future transformation of their organizations.

Learning Outcomes:
At the end of this workshop, participants will be able to:
•    identify the main obstacles to effective leadership in the organization;
•    explain key concepts of strategic and systems thinking;
•    differentiate between strategic thinking and strategic planning;
•    build effective teams for a result oriented organization;
•    set targets for performance improvement;
•    explain the benefits of having effective leadership in the organization.
•    create an action plan for their organization transformation.
Training Content:
•    Leadership Role and Functions
•    Corporate Vision, Mission, Goals and Objectives
•    Strategic Thinking Process
•    Strategic Planning
•    Setting Strategic Objectives
•    Setting performance Target
•    Managing Strategic Change
•    Problem solving & Decision making
•    Environmental Scanning (SWOT Analysis)
•    Strategy Development and Implementation
•    Creativity and Innovation
•    Developing Effective Teams
•    Corporate Communication
•    Benchmarking
•    Action Plan and Follow up

Who Should Attend:
Senior and middle level managers in Public and private organizations
Methodology:
This will be mainly experiential learning.  Instructional techniques such as lecture method, role plays, case studies, demonstration, facilitator-led discussions and exercises will be used to reinforce learning.  Audio visual aids will be used to support the learning experience.